ORGB 3 Student Edition 3rd Edition by Debra L. Nelson – Test Bank
CHAPTER 4—ATTITUDES, EMOTIONS, AND ETHICS
MULTIPLE CHOICE
1.In managing organizational behavior, the importance of attitudes:
|
a. |
is determined by observation |
|
b. |
rests with understanding non-productive behavior |
|
c. |
lies in their link to behavior |
|
d. |
can be assessed from observing non-work behavior |
ANS: C PTS: 1 DIF: Moderate REF: p. 55
OBJ: 1 NAT: AACSB Reflective Thinking | Individual Dynamics
TOP:AttitudesMSC:BLOOMS Level II Comprehension
2.An individual’s psychological tendency expressed by evaluating an entity with some degree of favor or disfavor reflects:
|
a. |
an attitude |
|
b. |
one’s mood |
|
c. |
values |
|
d. |
beliefs |
ANS: A PTS: 1 DIF: Easy REF: p. 55
OBJ: 1 NAT: AACSB Reflective Thinking | Individual Dynamics
TOP: Attitudes MSC: BLOOMS Level I Knowledge
3.All of the following are indications of affect except:
|
a. |
he believes that young employees are error prone |
|
b. |
she dislikes eating lunch in the company cafeteria |
|
c. |
he prefers group discussion |
|
d. |
she likes the new phone system |
ANS: A PTS: 1 DIF: Moderate REF: p. 55-56
OBJ: 1 NAT: AACSB Reflective Thinking | Individual Dynamics
TOP: The ABC Model MSC: BLOOMS Level III Application
4.Asking an employee whether he or she would use a new computer software package is an attempt to determine:
|
a. |
affect |
|
b. |
cognition |
|
c. |
dissonance reduction |
|
d. |
behavioral intent |
ANS: D
See also Table 4.1.
PTS: 1 DIF: Moderate REF: p. 56 OBJ: 1
NAT: AACSB Reflective Thinking | Individual Dynamics TOP: The ABC Model
MSC: BLOOMS Level III Application
5.An individual does not have an attitude until he or she responds to an entity on a:
|
a. |
personal, cognitive, and behavioral basis |
|
b. |
cognitive, interactive, and behavioral basis |
|
c. |
behavioral, affective, and interactive, basis |
|
d. |
cognitive, behavioral, and affective basis |
ANS: D PTS: 1 DIF: Easy REF: p. 55
OBJ: 1 NAT: AACSB Reflective Thinking | Individual Dynamics
TOP: The ABC Model MSC: BLOOMS Level I Knowledge
6.When one’s attitudes and required job behavior conflict, __________ may develop.
|
a. |
affect |
|
b. |
attitude consonance |
|
c. |
behavioral tendency |
|
d. |
cognitive dissonance |
ANS: D PTS: 1 DIF: Easy REF: p. 56–57
OBJ: 1 NAT: AACSB Reflective Thinking | Individual Dynamics
TOP: The ABC Model MSC: BLOOMS Level II Comprehension
7.Attitudes are learned and two major influences include:
|
a. |
repeated behavior and affect |
|
b. |
direct experience and social learning |
|
c. |
cognitive dissonance and negative affectivity |
|
d. |
random behavior modeling and unconscious motivation |
ANS: B PTS: 1 DIF: Easy REF: p. 57
OBJ: 2 NAT: AACSB Reflective Thinking | Individual Dynamics
TOP: Attitude Formation MSC: BLOOMS Level I Knowledge
