Test Bank For Fundamentals Of General Organic And Biological Chemistry 7th Edition By John E. McMurry
Chapter 06: Communication, Conflict, and Negotiation
1) Terrance is reviewing his company’s policy on environmental responsibility in preparation for a meeting. He is engaging in ________ a message.
- encoding
- decoding
- filtering
- forcing
- distributing
Answer: b
Diff: 3
Type: MC
Skill: Applied
Objective: 6-1 How does communication work?
2) Who of the following is encoding a message?
- Marta, who is writing a technical report
- Hillary, who is hearing a rumour on the grapevine
- Flora, who is reading an email from her boss
- Heather, who is the target of upward communication
- Elise, who is giving a speech
Answer: a
Diff: 2
Type: MC
Skill: Recall
Objective: 6-1 How does communication work?
3) The final step in the communication process is
- decoding the message.
- the feedback loop.
- deciding on the channel of feedback.
- deciding on the context of communication.
- translating the process.
Answer: b
Diff: 1
Type: MC
Skill: Recall
Objective: 6-1 How does communication work?
4) “What is communicated” is the actual physical product originating from the source encoding. This is called
- the channel.
- the message.
- jargon.
- the medium.
- the feedback loop.
Answer: b
Diff: 2
Type: MC
Skill: Recall
Objective: 6-1 How does communication work?
5) The medium through which communication travels is called
- the receiver.
- the message.
- the feedback mechanism.
- the channel.
- the translation mechanism.
Answer: d
Diff: 1
Type: MC
Skill: Recall
Objective: 6-1 How does communication work?