• Home
  • Shop
  • Blog
  • FAQ,s
  • Health Related
    • Nursing test bank & Solution Manual
    • Nutritional Care test bank & Solution Manual
    • Pharmacology/Surgical test bank & Solution Manual
    • Abnormal Child and Psychology Test Bank
    • Anatomy & Physiology test bank & solution manual
  • Contact us
Login / Register
Search
Wishlist
0 items / $0.00
Menu
Search
0 items $0.00
A Guide To Service Desk Concepts
Click to enlarge
Home Computing Technology Test Bank Test Bank For A Guide To Service Desk Concepts 4th Edition By Donna Knapp
f Mental Health Care
Test Bank For Foundations of Mental Health Care 6th Edition By Morrison $35.00
Back to products
History Of Europe In The Modern World 12Th Edition
Test Bank For A History Of Europe In The Modern World 12Th Edition By Lloyd Kramer $25.00

Test Bank For A Guide To Service Desk Concepts 4th Edition By Donna Knapp

$20.00

Edition: 4th Edition

Format: Downloadable ZIP Fille

Resource Type: Test bank

Duration: Unlimited downloads

Delivery: Instant Download

Compare
Add to wishlist
Category: Computing Technology Test Bank
Share:
  • Description
  • Shipping & Delivery
Description

Test Bank For A Guide To Service Desk Concepts 4th Edition By Donna Knapp

 

TRUE/FALSE

1. There is not currently much of a career opportunity in the field of customer service and technical support.

ANS: F PTS: 1 REF: 3

2. Above all, service desk employees must understand that the service desk is first and foremost a customer service organization that contributes to a company’s bottom line by delivering services that meet the needs of its users.

ANS: T PTS: 1 REF: 3

3. Technical support refers to the service desk’s ability to resolve incidents at the service desk without escalation to another level of support.

ANS: F PTS: 1 REF: 3

4. As technical support evolved, companies learned that they had to support not only technology, but also the users of that technology.

ANS: T PTS: 1 REF: 4

5. Since developers are usually the best technical resources, they should be on the front line and interact directly with the customers.

ANS: F PTS: 1 REF: 5

6. The quality movement, a business trend that began in the late 1970s, introduced the concept that a customer can be either internal or external to the company.

ANS: T PTS: 1 REF: 5-6

7. IT service management (ITSM) is a discipline for managing IT services that focuses on the quality of those services and the relationship that the IT service provider has with its customers.

ANS: T PTS: 1 REF: 7

8. Anywhere computing involves delivering hosted services over the Internet.

ANS: F PTS: 1 REF: 10

Shipping & Delivery

Related products

A Gift of Fire Social Legal and Ethical Issues
Compare
Quick view
Add to wishlist
Add to cart

Test Bank For A Gift of Fire Social Legal and Ethical Issues for Computing Technology 4th Edition

$30.00 Quick View
Data Communications and Computer
Compare
Quick view
Add to wishlist
Add to cart

Test Bank For Data Communications and Computer Networks A Business User’s Approach 8th Edition

$25.00 Quick View
A Guide to Computer User Support for Help Desk
Compare
Quick view
Add to wishlist
Add to cart

Test Bank For A Guide to Computer User Support for Help Desk and Support Specialists 6th edition

$20.00 Quick View
Development Across the Life
Compare
Quick view
Add to wishlist
Add to cart

Test Bank For Development Across the Life Span 8th Edition Feldman

$30.00 Quick View
Guide to Computer Forensics and Investigations
Compare
Quick view
Add to wishlist
Add to cart

Guide to Computer Forensics and Investigations 5th Edition Bill Nelson Amelia Phillips Christopher Steuart

$30.00 Quick View
ECGs Made Easy
Compare
Quick view
Add to wishlist
Add to cart

Test Bank For ECGs Made Easy 5th Edition By Aehlert

$20.00 Quick View

  • 451 Wall Street, UK, London
  • Whatsapp: +1-6269466008
  • Support: 24/7

Need Help?
  • Privacy Policy
  • Return Policy
  • Terms & Conditions
  • Contact Us
Categories
  • Nursing test bank & Solution Manual
  • Accounting test bank & Solution Manual
  • Psychology test bank & Solution Manual
  • Management test bank & Solution Manual
  • Anatomy & Physiology test bank & solution manual
Pages
  • Home
  • FAQ,s
  • Shop
  • Contact us
  • Test Bank
Etestbanknet offers Test Bank and Solution manuals
payments
  • Menu
  • Categories
  • Nursing test bank & Solution Manual
  • Accounting test bank & Solution Manual
  • Psychology test bank & Solution Manual
  • Management test bank & Solution Manual
  • Anatomy & Physiology test bank & solution manual
  • Home
  • Shop
  • Blog
  • FAQ,s
  • Health Related
    • Nursing test bank & Solution Manual
    • Nutritional Care test bank & Solution Manual
    • Pharmacology/Surgical test bank & Solution Manual
    • Abnormal Child and Psychology Test Bank
    • Anatomy & Physiology test bank & solution manual
  • Wishlist
  • Compare
  • Login / Register
Shopping cart
Close
Sign in
Close

Lost your password?

No account yet?

Create an Account
Start typing to see products you are looking for.
X
Shop
Wishlist
0 items Cart
My account

WhatsApp us