Organizational Behavior 16th Edition by Robbins Judge – Test Bank
Organizational Behavior, 16e (Robbins/Judge)
Chapter 4 Emotions and Moods
1) Which of the following is a generic term that covers a broad range of feelings that people experience?
A) affect
B) knowledge
C) insight
D) attention
E) cognition
Answer: A
Explanation: A) Affect is a generic term that covers a broad range of feelings people experience, including both emotions and moods. Emotions are intense feelings directed at someone or something. Moods are less intense feelings than emotions and often, though not always, lack a contextual stimulus.
LO: 1
Difficulty: Easy
Quest. Category: Concept
2) Which of the following is a characteristic of emotions?
A) Emotions are reactions to a person or event.
B) Emotions last for a longer time period than moods.
C) Emotions are never action-oriented in nature.
D) Emotions lack a contextual stimulus.
E) Emotions involve less intense feelings than moods.
Answer: A
Explanation: A) Emotions are intense feelings that are directed at someone or something. Emotions are reactions to a person. For instance, seeing a friend at work may make one feel glad or an event dealing with a rude client may make one feel angry.
LO: 1
Difficulty: Easy
Quest. Category: Concept
Learning Outcome: Discuss the importance of individual moods and emotions in the workplace
3) Which of the following terms best describes an intense feeling directed at someone or something?
A) perception
B) cognition
C) mood
D) reasoning
E) emotion
Answer: E
Explanation: E) Emotions are intense feelings that are directed at someone or something. Emotions are reactions to a person. For instance, seeing a friend at work may make one feel glad or an event dealing with a rude client may make one feel angry.
LO: 1
Difficulty: Easy
Quest. Category: Concept
Learning Outcome: Discuss the importance of individual moods and emotions in the workplace
4) Ashley Madison works as a receptionist at a fashion magazine. One morning, her boss walks into the office and yells at her, telling her that the front office is a mess and she needs to clean it immediately. After her boss leaves the room, Madison goes to the front office and violently slams trash into the bin. Which of the following best describes Madison’s anger?
A) a recognition
B) an insight
C) a mood
D) an emotion
E) a perception
Answer: D
Explanation: D) Madison is experiencing an intense feeling of anger, which is an emotion directed toward her boss. Emotions are intense feelings that are directed at someone or something and are more likely to be caused by a specific event.
LO: 1
AACSB: Analytic Skills
Difficulty: Easy
Quest. Category: Application
Learning Outcome: Discuss the importance of individual moods and emotions in the workplace
