Test Bank For A Guide to Computer User Support for Help Desk and Support Specialists 6th edition

1. End-user computing refers to the use of computers for both business and personal use.

  a.  True

  b.  False

ANSWER:   True

POINTS:   1

REFERENCES:   2

2. The first computers used widely in businesses were available during the 1940s.

  a.  True

  b.  False

ANSWER:   False

POINTS:   1

REFERENCES:   3

3. The goal of transaction processing on early computers was to replace as much manual processing of business information as possible with automated processing.

  a.  True

  b.  False

ANSWER:   True

POINTS:   1

REFERENCES:   4

4. Among the reasons for the growth in decentralized computing was the availability of inexpensive personal computer hardware and productivity software.

  a.  True

  b.  False

ANSWER:   True

POINTS:   1

REFERENCES:   4

5. The applications development backlog was due to the inability of computer professionals to design and write programs fast enough to keep up with the demand for new applications.

  a.  True

  b.  False

ANSWER:   True

POINTS:   1

REFERENCES:   5

6. All knowledge workers are computer professionals.

  a.  True

  b.  False

ANSWER:   False

POINTS:   1

REFERENCES:   5