Test Bank For Fundamentals Of General Organic And Biological Chemistry 7th Edition By John E. McMurry

Chapter 06: Communication, Conflict, and Negotiation

1) Terrance is reviewing his company’s policy on environmental responsibility in preparation for a meeting. He is engaging in ________ a message.

1. encoding
2. decoding
3. filtering
4. forcing
5. distributing

Answer: b

Diff: 3

Type: MC

Skill: Applied

Objective: 6-1 How does communication work?

2) Who of the following is encoding a message?

1. Marta, who is writing a technical report
2. Hillary, who is hearing a rumour on the grapevine
3. Flora, who is reading an email from her boss
4. Heather, who is the target of upward communication
5. Elise, who is giving a speech

Answer: a

Diff: 2

Type: MC

Skill: Recall

Objective: 6-1 How does communication work?

3) The final step in the communication process is

1. decoding the message.
2. the feedback loop.
3. deciding on the channel of feedback.
4. deciding on the context of communication.
5. translating the process.

Answer: b

Diff: 1

Type: MC

Skill: Recall

Objective: 6-1 How does communication work?

4) “What is communicated” is the actual physical product originating from the source encoding. This is called

1. the channel.
2. the message.
3. jargon.
4. the medium.
5. the feedback loop.

Answer: b

Diff: 2

Type: MC

Skill: Recall

Objective: 6-1 How does communication work?

5) The medium through which communication travels is called

1. the receiver.
2. the message.
3. the feedback mechanism.
4. the channel.
5. the translation mechanism.

Answer: d

Diff: 1

Type: MC

Skill: Recall

Objective: 6-1 How does communication work?