Operations Management 13th Edition by William J Stevenson – Test Bank

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Edition: 13th Edition

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Resource Type: Test bank

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Operations Management 13th Edition by William J Stevenson – Test Bank

Chapter 04 Test Bank – Static

1.	Global teams provide diversity while eliminating conflicts and miscommunication. FALSE Using globally diverse design teams increases the risks of conflicts and miscommunication.

AACSB: Diversity
Accessibility: Keyboard Navigation
Blooms: Understand
Difficulty: 2 Medium
Learning Objective: 04-02 Describe what product and service design does.
Topic: Global Product and Service Design

2.	A house of quality is achieved when no department in a single location has more than 15 percent rejects. FALSE The house of quality is a means of integrating the voice of the customer into the product or service development process.

AACSB: Reflective Thinking
Accessibility: Keyboard Navigation
Blooms: Remember
Difficulty: 1 Easy
Learning Objective: 04-10 Discuss several key issues in product or service design.
Topic: Other Design Considerations

3.	Concurrent engineering is another term for sequential development. FALSE Concurrent engineering involves simultaneous product and production development.

One of the main advantages of standardization is that it increases the potential variety of products.

FALSE

Standardization reduces the variety of products.

AACSB: Reflective Thinking
Accessibility: Keyboard Navigation
Blooms: Understand
Difficulty: 2 Medium
Learning Objective: 04-10 Discuss several key issues in product or service design.
Topic: Other Design Considerations

5.	A disadvantage of standardization is the possibility of standardizing designs too early, which may make them difficult to modify in the future. TRUE Standardization locks firms into designs that aren’t easily changed.