Operations Management 9Th Edition By Heizer Render – Test Bank
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CHAPTER 1: OPERATIONS AND PRODUCTIVITY TRUE/FALSE
- Some of the operations-related activities of Hard Rock Café include designing meals and analyzing them for ingredient cost and labor requirements.
True (Global company profile, easy) - The production process at Hard Rock Café is limited to meal preparation and serving customers.False (Global company profile, easy)
- All organizations, including service firms such as banks and hospitals, have a production function.True (What is operations management? moderate)
- Operations management is the set of activities that create value in the form of goods and services by transforming inputs into outputs.
True (What is operations management? easy) - An example of a “hidden” production function is money transfers at banks.True (What is operations management? moderate)
- One reason to study operations management is to learn how people organize themselves for productive enterprise.True (Why study OM, easy)
- The operations manager performs the management activities of planning, organizing, staffing, leading, and controlling of the OM function.
True (What operations managers do, easy) - “How much inventory of this item should we have?” is within the critical decision area of managing quality.False (What operations managers do, easy)
- In order to have a career in operations management, one must have a degree in statistics or quantitative methods.False (What operations managers do, easy)
- Henry Ford is known as the Father of Scientific Management.False (The heritage of operations management, easy)
- Shewhart’s contributions to operations management came during the Scientific Management Era.False (The heritage of operations management, easy)
- Students wanting to pursue a career in operations management will find multidisciplinary knowledge beneficial.True (Where are the OM jobs? easy)
1
- Customer interaction is often high for manufacturing processes, but low for services.False (Operations in the service sector, moderate)
