OPERATIONS MANAGEMENT 6Th Ed By STUART CHAMBERS – Test Bank

Chapter 4
Name___________________________________

MULTIPLE CHOICE. Choose the one alternative that best completes the statement or answers the que s question.

1) Service shops are characterized as which of the following? 1)

A) Some customer contact, a degree of customization, and some staff discretion.

B) High-contact organizations where customers spend a considerable time in the service process.

C) Many customer transactions, involving limited contact time. D) Product-orientated with little customization.

Answer: A Explanation: A)

B)

C)

D)

2) Which is the correct sequence in order of decreasing process flexibility? 2) A) Project/jobbing/batch/line / continuous
B) Jobbing/batch / project/line / continuous
C) Project/jobbing / batch / continuous / line

D) Jobbing/batch / project / continuous / line E) Continuous / line/batch / jobbing/project

Answer: A Explanation: A)

B)

C)

D)

E)

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3) Which of the following is not a characteristic of Design activity? 3) A) Satisfies the needs of customers.
B) Applies to both products and services.
C) Is itself a transformation process.

D) Will develop products and services that are easy to produce or deliver. E) Is concerned primarily with goods and services.

Answer: E Explanation: A)

B)

C)

D)

E)

4) Characteristics of line or continuous process types usually include: 4) A) Dedicated processes
B) Short process times
C) The ability to handle a high variety

D) The ability to handle high volumes E) High capacity

Answer: C Explanation: A)

B)

C)

D)

E)